Water Heater Service Plans
Our Gas-Electric Water Heater Protection Plan includes:
On-call access to service — 24 hours a day, seven days a week
When you call, we’re there for you. This means you can get repairs done quickly before they become bigger problems. There are no charges for services covered by this agreement when performed between 8am and 5pm, Monday through Friday, excluding federal holidays. If you request service for arrival prior to 8am or after 5pm, on a federal holiday (a day when the post office is closed) or weekend, there will be a diagnostic fee unless you have purchased the 24/365 option on your heating plan.
Free service visits on covered repairs
To help you keep your water heater running at peak efficiency, your plan also covers service visits for covered repairs.
System check-up
To help keep your energy bills low, you should consider a periodic system check-up. This service is available at an additional cost. Customer-requested inspections may be scheduled between March 30th and September 1st. This schedule will allow us to optimize our response to your emergency service needs during the heating season.
Enjoy a 15% discount on regular rates
To help you save even more, this plan gives you a 15% discount on our regular rates for any repair work not covered by your plan.
Quality repairs by our experienced technicians
When you ask us for help, you’re accessing some of the best repair technicians around. It’s their job to keep your system in top condition.
Selected combustion components and heating system parts are covered, including:
- Aquastat well
- Barometric diverter
- Burner head
- Burner tube
- Burner motor (induced draft)
- Draft hood
- Drain-off valve
- Electric water heater element
- Flame spreaders
- Flue pipe sleeves (galvanized only, up to 9" diameter)
- Flue piping (galvanized only, up to 9" diameter, additional charge for “B” type vent pipe or stainless steel)
- Gas control(s)
- Gas valve(s)
- Pilot burner
- Pilot orifice
- Pilot safeties
- Pilot tubing
- T and P relief valve
- Thermocouple
- Thermostat (standard type)
The following general exclusions apply:
- Services to identify or remedy gas leaks
- Coverage can be revoked if customer fails to pay for service within terms
- Coverage can be revoked if customer fails to remedy conditions identified as hazard
- Coverage can be revoked if customer permits anyone other than our technicians to service equipment
- Providing adequate ventilation for combustion
- Removal of materials containing asbestos
- Monitoring vacant or unattended premises
- Replacing fuses
- Resetting circuit breakers
- Turning on the emergency switch
- Setting system temperatures
- Replacing batteries in system devices
- Not available for water heating systems with tanks in excess of 50 gallons
The service plans described are subject to our terms and conditions of service.
Zip Code Search
Quick Links
