My parents have been customers for a very long time – I cannot remember them using another company. You have delivered the oil and maintained their heating for over 53 years. I do not have one best service story. I have many instances where your company has been helpful. Mom is alone now and knows she can just call on the phone if she is unsure about a noise, not having hot water, etc. Two weeks ago, she called because there was no hot water. Someone came and took care of the problem. Mom never even mentioned this incident to me. She has confidence that you will be there for her.
Last summer while down for a visit, I had some questions about the thermostats. We called and a service man came that day, evaluated everything and explained what was happening. The “extra” personal service for that visit was that I was leaving later that afternoon and running errands when the repairman came. They called me and he waited for me to get back to the house (about 10 minutes) to explain the problem.
Mom has faith in you and I know that I can call or email with questions and you will respond in a timely manner. That means a great deal to us both.
Please pass along the following compliments to the owners and managers of Frank Bros. regarding serviceman Frank, who was dispatched to our new home today for inspection and tune-up of the existing boiler.
As a customer of Frank Bros. for over 18 years (and 3 houses later), you should be happy to know that your customer service has been a huge part in our decision to bring your company with us wherever we go. Today was no exception.
Frank was highly professional from his introduction upon entering, his friendly disposition, knowledge of equipment, and quality of workmanship. Frank is an asset to your company.
I was told from the office that the service would take an hour. Frank was concerned that he was here longer than expected (not affecting my schedule at all), but he had to make two repairs, in addition to the tune-up of the unit, and when finished, the area around the boiler was left clean and the unit functioning properly. So I am happy to report that the integrity of his work far outweighed the length of time spent here by being thorough during this service call.
I must also thank the manager Frank spoke to about the replacement parts, Bob, I believe, for waiving the fee for the parts. Again, your customer service for long-standing clients has confirmed the decision to maintain a relationship with Frank Bros. Fuel Company a good one.
Thank you for your continued excellent service you have provided over these many years. May God continue to bless you with service people who are committed to providing that service with integrity and honesty, as Frank has done today.
I’d like to compliment the mechanic that did the repair and yearly tune-up. I found Frank most pleasant, punctual, professional, efficient, and friendly.
Frank answered my questions I had readily. It’s easy to see he is an asset to your company.
Also, Frank Bros. thank you for extending to me your courtesy call, to see if I am agreeable to accepting a delivery when your truck is in the area. I’m most appreciative of that. Thank you once again.
I have been a customer of your business for many years, and would like you to know that myself and my wife could have never picked a better company for our heating needs. Your service in delivering oil in times of trouble could not be any better. There have been times over the years even having a balance you had made exceptions in giving me oil when I was in need. I know most companies would never have given me more oil. Whenever I had a need to call and tell your staff of problems that had risen, they were always nice and understanding and many times would go out of their way to try and help me. We also could not ask for better service men coming into our house when needed, always making sure to never leave a mess and fix the problem in as short as time as possible. We would like to thank you again and hope to be with Frank Bros. for many more years to come.
Leonard & Janis M.
I wish to thank you for your promptness and consideration for my family and me at my home. I have been a customer since 1951 and before that my parents were your customers. I even remember your ice deliveries in the neighborhood. When your truck went down in the street, the boys in the neighborhood would jump on the truck and throw scraps of ice to the girls! I have always had reliable service all these years. Thank you for your quick service all these years. Thank you for quick service and rescue from kind Bob K. and Frank Brothers. Happy Holidays.
Many thanks for the prompt response to my service call this morning. We are the third generation of grateful Frank Bros. clients.
Dear Frank Bros.,
I want to tell you what a wonderful office staff you have. Whenever I called the office, I was received with courtesy and assistance with whatever my problem was.
I give you and your staff a word of thanks.
Dear Mr. DelVecchio,
As you know, we recently contracted with your company to have our home’s heating and air conditioning system upgraded. I am writing this letter to let you know how happy we are with not only the system, but also the overall experience. This was a huge decision for us, not so much from a financial standpoint as finding the right contractor to do the job. We have had some bad experiences in the past with other improvements we have made on the house and it has made me “gun shy.” We were impressed with all of the people involved in this project. They surpassed our expectations in every respect and that is a rare thing to find today. Please let everyone know how much we appreciate his or her efforts. You can be assured that we will recommend your company whenever we have that opportunity.
Just wanted to say “Thank you” for the beautiful job done at my home during the installation of a new burner system. Knowing what a big job this would be and the usual mess included with this type of job, my wife and I were not looking forward to having this necessary job done.
Your workers, Paul, Steve, and Michael, were a pleasure. From start to finish, they were respectful to our needs, explaining each step of the operation, cleaning up after each process. When the job was completed, the house was left in its original condition.
As a long time customer of Frank Bros., I felt a need to express our appreciation and acknowledge your employees with a job well done.
We will enjoy our new system during this holiday season and upcoming winter months.
Having been a customer of yours for approximately 35 years has to be indicative of a satisfied customer, and gives credence to the saying, "There's nothing like dealing with an old established firm."
I would like to pass along my compliments on a job well done, referring to the installation of a new heating system at my home this past week.
The installation, headed up by Paul and his crew, complemented by Troy, who came to complete the installation, were exemplary in all aspects in the performance of their tasks.
A follow up in effort, coordinated by your service manager Bob and Dino (service rep) closed out the task on a high note.
Kudos to all involved.
Thank you for your prompt service in our time of need & crisis. We appreciate all that you did for us.
Dear Mr. DelVecchio
I want to thank you for over twenty years of excellent service at my home. Your service staff performed the highest quality of work and were always kind and professional towards me.
I have been a long time customer of Frank Bros., and it has been a very good experience for my family and myself. The service has been excellent over these many years, and the service persons, office personnel, and management staff has been extremely helpful and courteous. The outstanding feature is the promptness of the service calls when an emergency existed, be it day or night.
I have spoken to the new buyers and I have recommended that they continue with your company.