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Natural Gas System Service Plans
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We also have two natural gas service plans that will provide you with total peace of mind.
Basic Protection Plan
This plan includes:
- On-call access to service — 24-hours a day, seven days a week
When you call, we’re there for you. This means you can get repairs done quickly, before they become bigger problems. There are no charges for services covered by this agreement when performed between 8:00am and 5:00pm. If you request service for arrival prior to 8:00am or after 5:00pm, on a federal holiday (day when the post office is closed) or weekend, there will be a diagnostic fee. - Tune-up
To help keep your energy bills low, it is recommended that you have your heating system tuned-up once a year by a professional technician. This service is available at no additional cost. - Enjoy a 15% discount on regular rates
To help you save even more, this plan gives you a 15% discount on our regular rates for any repair work not covered by your plan.
Elite Protection Plan
This plan provides optimum coverage and includes:
- On-call access to service — 24-hours a day, seven days a week
When you call, we’re there for you. This means you can get repairs done quickly before they become bigger problems. There are no charges for services covered by this agreement. - Free service visits on covered repairs
To help you keep your system running at peak efficiency, the Elite plan covers service visits for covered repairs. - Tune-up
To help keep your energy bills low, it is recommended that you have your heating system tuned-up once a year by a professional technician. This service is available at no additional cost. - Enjoy a 15% discount on regular rates
To help you save even more, this plan gives you a 15% discount on our regular rates for any repair work not covered by your plan.
Selected combustion components and heating system parts are covered, including:
- Air eliminator #67
- Aquastat
- Aquastat well
- A and B valves
- Belts
- Blower motor (up to 1/3 HP)
- Burner squirrel cage (no bearings)
- Capacitors
- Circulator motor (up to 1/12 HP)
- Circulator pump(s) and clutch coupling (up to 1/12HP)
- Direct drive blower wheel
- Draft hood
- Drainoff valve
- Drain valve on LWCO
- Electrical switches (house heater only)
- Electric water heater element
- Electrodes
- Electronic spark pack
- Extrol tank
- Fan and limit control
- Filtrol tank
- Flame roll-out switches
- Flame sensors
- Flame spreaders
- Flue pipe sleeves (galvanized only, up to 9" diam.)
- Flue piping (galvanized only, up to 9" diam., additional charge for “B” type vent pipe or stainless steel)
- Gas control(s)
- Gas valve(s)
- Gauge glass and washers
- Generator lead
- Horizontal diverters
- Ignition controls (universal type only)
- Limit control(s)
- Motorized flue damper (universal type only)
- Pigtail
- Pilot burner
- Pilot orifice
- Pilot safeties
- Pilot tubing
- Pressure gauge
- Pressure relief valve
- Regulators
- Relays
- Spark rods
- Spark wire
- Spill switch
- Steam pop safety valves
- Steam pressure control
- T and P relief valve
- Thermocouple
- Thermostat (standard type)
- Transformer
- Unitrol (water heaters)
- Zone valve heads (up to 1"diameter)
The following general exclusions apply for both plans:
- Services to identify or remedy gas leaks
- Coverage can be revoked if customer fails to pay for service within terms
- Coverage can be revoked if customer fails to remedy conditions identified as hazard
- Coverage can be revoked if customer permits anyone other than our technician to service equipment
- Providing adequate ventilation for combustion
- Removal of materials containing asbestos
- Monitoring vacant or unattended premises
- Maintaining clean air filters (draining the expansion tank)
- Replacing fuses
- Resetting circuit breakers
- Turning on the emergency switch
- Setting thermostat temperatures and clocks
- Replacing batteries in system devices
- Not available for heating systems with inputs in excess of 300,000 BTUs
- Not available for water heating systems with tanks in excess of 50 gallons
- Maintaining adequate water level
- Flushing LWCO
- Venting
The service plans described are subject to our terms and conditions of service.
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